Question 1

Is there a free version?

Accepted Answer

Yes! The free version allows 200 captures per month (both text and images). Your database will be reset every 30 days to ensure optimal performance. No credit card is required to start using SnapGo.

Question 2

What languages does SnapGo-AI support?

Accepted Answer

SnapGo-AI is designed for a global audience. Our core AI analysis currently supports English, 繁體中文, 简体中文, 日本語, 한국어, Deutsch, and Français. We are continuously working to add support for more languages.

Question 3

Is my data secure?

Accepted Answer

Absolutely. Security and privacy are at the core of SnapGo. Everything runs 100% locally on your Mac, including all AI analysis. Your data never leaves your device - no cloud processing, no server uploads, no external AI calls. Your information stays completely private and secure on your own machine.

Question 4

What are the system requirements?

Accepted Answer

SnapGo requires macOS 15.0 Sequoia or later. For optimal performance with our on-device AI features, we recommend using a Mac with Apple M-series chip (M1, M2, M3, or newer).

Question 5

Can I cancel my subscription?

Accepted Answer

Yes, you can manage or cancel your subscription at any time directly through your Apple ID account settings in the Mac App Store. If you cancel, you can continue to use Pro features until the end of your current billing period.

Question 6

What's the difference between Pro and Free versions?

Accepted Answer

The Free version allows 200 captures per month with database reset every 30 days. The Pro version offers unlimited captures with no monthly limits, permanent data storage, and access to advanced AI features like 'Ask SnapGo' for cross-content analysis and insights generation.

Question 7

Will you provide a Windows version?

Accepted Answer

A Windows version is on our roadmap for future development! Our current focus is on perfecting the macOS experience first, but we're committed to bringing SnapGo's powerful features to Windows users in the future.

Frequently Asked Questions